Terms & Conditions
ABOUT US We are trying to connect all the stakeholders in healthcare industry keeping consumers’ need at the centre. We want to digitize consumer health records and information and give them control to store, monitor & share this data as per their need. We are also enabling easy access to healthcare services which are required by the consumers including (but not limited to) pharmacy services, laboratory tests etc. Any order placed by the consumer is subject to product availability, delivery capacity and acceptance by us and our business partners.
MEMBERSHIP Use of this Website/Mobile Application is only available to those above the age of 18, barring those “Incompetent to Contract” which inter alia include insolvents, as described in the Indian Contract Act, 1872. If you are a minor and wish to use the Website, You may do so through your legal guardian and the Website reserves the right to terminate your account on knowledge of you being a minor and having registered on the Application or availing any of its services.
WEBSITE/MOBILE APPLICATION AS AN INTERMEDIARY PLATFORM The Website/Mobile Application is a platform that Users utilize to meet and interact with one another for their transactions. We are not a party to such interaction and take no liability that arises from any such communication. a) All communication which inter alia include the contract, its terms, your obligations, the sellers (in this case, the Participating pharmacies, Laboratories etc.) obligations, prices, etc. are outcomes of the communication between the seller and you. This includes, without any limitation, the prices, shipping costs, payment details, date, period and mode of delivery, warranties related to products and services and after sales services related to products and services. We do not have any control over such information and play no determinative role in the finalization of the same and hence do not stand liable for the outcomes of such communication. b) We do not endorse any of the medicines or drugs offered for sale through the website/Mobile Application nor place any guarantee as to its nature, efficacy, side effects, expiry dates price, quality, etc. c) We do not guarantee complete accuracy of the tests even though we ensure we partner only with accredited laboratories to conduct lab tests recommended by your physician or sought by you. d) Subject to the above sub-clauses, a contract exists between the You / Buyer and Seller and as such any breach of contract and thus, any claim arising from such breach is the subject matter of the Seller and the Buyer alone and we are in no way a party to such breach or involved in any suit arising from the same breach
CHARGES The membership of this website/Mobile Application is free of cost and this includes the browsing of the site/Mobile Application. However, charges shall be applicable on the services rendered by us through our site/Mobile Application, including without limitation the drugs/medicines, lab tests, digitization & storage of data etc being made available through the website/Mobile Application.
PAYMENT AND PRICE You understand that the contract is a bipartite contract between you and the Seller using the Payment Facility, and you shall pay the Transaction Price through Your Issuing Bank to the Seller using Payment Facility or in Cash as the agreement be between you and the Seller. We may enable these transactions through payment gateway or cash collection service and charge our fees accordingly. Any extension / increase in the Dispatch and/or Delivery time shall not be the responsibility of the Website/MobileApplication.
DELIVERY a) Delivery period specified at the time of order may vary. The goods will be delivered to the address given at the time of giving the order. In most cases, delivery will be made within the time slot selected by the customer. There may be cases where delivery is made in advance or later than the prescribed time slot of the delivery. Such difference of time will not be more than 3 hours, otherwise the order can be cancelled and the payment (if made) can be refunded. b) The delivery may be either done by the delivery staff of the participating pharmacy or by us or by our other partners. In case of delivery by the participating pharmacy, the delivery is the sole responsibility of the participating pharmacy. No responsibility is taken by the Website/MobileApplication in case of late delivery either by the participating pharmacy or us. c) It may not be possible for us or our business partners or the participating pharmacy to deliver to some locations. In such a case, we will inform you and arrangements for change in delivery address or cancellation can be made. d) Similarly, in case of laboratory test the samples would be collected from the specified address or submitted by you at the laboratory premises as the agreement may be between you and the labs. The reports will be delivered or sent on mail or stored on the cloud and accessed through the website/Mobile Application.
CASH/CARD ON DELIVERY a) Cash on Delivery is available for orders starting from Rs. 150 and Card on Delivery is not available as of now. b) Your delivery address should be under serviceable network of the couriers/partners. c) Payment to the courier/partner staff should be done in cash. Cheque or DD is not acceptable. The invoice amount will be inclusive of all charges.
ANCELLATION, RETURN AND REFUND POLICY a) You must notify us immediately if you decide to cancel your order, preferably by phone, and quote your order number. If your cancellation request is made at least 30 minutes before the end of the order is processed, no cancellation fee applies. Otherwise, if the required time frame limit is breached, we reserves the right to refuse cancellation, e.g. if delivery personnel has already been dispatched, it may not be cancelled. We will not be able to refund any order, which has been already dispatched. b) We/Our Partners may cancel an order if the item is not available or gets spoilt for any reason. We/Our Partners will notify you if this is the case and return any payment that you have made. c) If the cancellation was made in time and once we have accepted your cancellation, we will refund or re-credit your debit or credit card with the full amount within 14 days, which includes any additional charges (where applicable) which you paid for the delivery of the item or the services, as applicable. d) In the unlikely event that we/our partners deliver a wrong item, you have the right to reject the delivery of the wrong item and you shall be fully refunded (in case payment is already made) for the missing item. If we can only do a partial delivery (a few items might be not available), our/partners’ staff should inform you or propose a replacement for missing items. You have the right to refuse a partial order before delivery and get a refund (if payment already made).
DATA PROVIDED BY US a) From time to time, our team may post comments or articles. These articles are the Intellectual Property of the Company and you are prohibited from posting, re-producing, publishing, changing, and editing such articles. In case that you have a problem with any article so posted, you may report the same via mail and we will look into it. We are under no obligation to remove such articles and the final decision lies with us. b) We take utmost care to ensure that data provided at our Website/Mobile Application is true and accurate. Sometimes, system errors creep in and data generated by other Users may be false. We are not responsible for any such data. c) We are not in any way liable to you, for any loss arising to you from activities that include but are not limited to our negligence, breach of contract, Intellectual Property and Trademark infringement, breach of laws, etc. d) From time to time, our Website/Mobile Application with have external links connected to other websites/Mobile Applications. We in no way endorse these websites/Mobile Applications. We are in no way liable for the information found on those websites/Mobile Applications. External websites/Mobile Applications may have their own policies and we in no way are responsible for any loss or damage cause by the same to you. You are advised to use your own discretion in the navigation and use of external sites.
DISCLAIMER OF WARRANTIES AND LIABILITIES YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW: THE WEBSITE, SERVICES AND OTHER MATERIALS ARE PROVIDED BY THIS WEBSITE/MOBILE APPLICATION IS ON AN “AS IS” BASIS WITHOUT WARRANTY OF ANY KIND, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WITHOUT LIMITING THE FOREGOING, REMEDO MAKES NO WARRANTY THAT (I) YOUR REQUIREMENTS WILL BE MET OR THAT SERVICES PROVIDED WILL BE UNINTERRUPTED, OR IN A TIMELY MANNER; (II) ANY ERRORS OR DEFECTS IN THE WEBSITE/MOBILE APPLICATION, SERVICES OR OTHER MATERIALS WILL BE CORRECTED; (III) THE GOODS OFFERED THROUGH THE WEBSITE/MOBILE APPLICATION SHALL FIT THE IMAGES PROVIDED ON THE WEBSITE/MOBILE APPLICATION, SHALL MATCH THE DESCRIPTION ON THE WEBSITE OR BE FIT FOR CONSUMPTION. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE WILL HAVE NO LIABILITY RELATED TO USER CONTENT ARISING UNDER INTELLECTUAL PROPERTY RIGHTS, LIBEL, PRIVACY, PUBLICITY, OBSCENITY OR OTHER LAWS. REMEDO ALSO DISCLAIMS ALL LIABILITY WITH RESPECT TO THE MISUSE, LOSS, MODIFICATION OR UNAVAILABILITY OF ANY USER CONTENT.
COMPLIANCE WITH LAWS Your use of the Website shall comply with all the applicable laws (including without limitation Foreign Exchange Management Act, 1999 and the rules made and notifications issued thereunder and the Exchange Control Manual as may be issued by Reserve Bank of India from time to time, Customs Act, Information and Technology Act, 2000 as amended by the Information Technology (Amendment) Act 2008, Prevention of Money Laundering Act, 2002 and the rules made there under, Foreign Contribution Regulation Act, 1976 and the rules made there under, Income Tax Act,1961 and the rules made there under, Export Import Policy of government of India, applicable pharmaceutical laws) applicable to them respectivelyfor using Payment Facility and the website.
DISPUTE RESOLUTION The formation, interpretation and performance of this Agreement and any disputes arising out of it shall be governedby the law, rules and regulations of India. The exclusive jurisdiction and venue for actions and disputes mentioned above shall be the courts located in Mumbai, and you hereby submit to the personal jurisdiction of such courts.
CONTACT US If you have any questions regarding the Agreement, the practices of Remedo or any complaints with the service, you can e-mail us at email@example.com